Free chat request
25-Jul-2017 16:27
The chat agent can then enter the conversation prepared to answer the customer’s concern.The pre-chat survey also allows you to quickly route the chat session to the agent who is most qualified to handle the conversation.It has been suggested that live chat is the only way to provide real human interaction during an online purchase.
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A recent e Marketer paper cited live chat as being directly related to 38% of online purchases.This gives them time to get oriented before being interrupted.Action: Identify a list of target pages where you want to increase the conversion rate, and program them to automatically raise the chat offer after a period of 30 – 60 seconds.Customers won’t always initiate the chat conversation, so you will need to proactively identify individuals who may need help and then raise the chat window with them.
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Customers may refuse the offer to engage in live chat, but this is not bad.Because OCC supports multiple departments/websites, there is a request form for each department that you may purchase and each one can be customized.
